Solutions Architect - GSI

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

We are seeking a highly motivated and technically proficient Solutions Architect to support our Global System Integrator (GSI) business. This is a customer- and partner-facing pre-sales role for someone who understands the value of technology-led business transformation and thrives in sell‐to, sell‐with, and co‐sell motions.
You will play a critical role in helping GSI partners and customers accelerate outcomes using simple, powerful, and secure SolarWinds solutions, acting as a trusted technical advisor from discovery through deployment.

What You’ll Do

Pre‐Sales & Technical Leadership

• Serve as a key technical member of the GSI Sales team, providing pre‐sales support for the SolarWinds product portfolio.
• Conduct online and on‐site product demonstrations, technical workshops, and webinars for customers and partners.
• Answer in‐depth technical questions from prospects, customers, and channel partners.

Customer Discovery & Solution Design

• Lead discovery sessions to understand customer business objectives, technical requirements, and pain points.
• Analyze customer environments (on‐prem, hybrid, cloud) and design solutions that improve visibility, performance, scalability, and operational efficiency.
• Recommend architectural changes, upgrades, and best‐practice designs aligned to customer goals, scope, timelines, and budgets.
• Clearly articulate the value proposition of SolarWinds solutions in the context of customer needs.

Sales & Partner Enablement

• Advise Inside Sales, Field Sales, and GSI partners on solution positioning and technical strategy.
• Support opportunity qualification, scoping, and progression through the sales funnel.
• Deliver partner enablement, training sessions, and technical briefings to build partner confidence and capability.

Execution & Feedback Loop

• Assist with pre‐sales technical tasks, including solution configuration, proof‐of‐concept support, and troubleshooting.
• Be on‐site with key customers and partners as needed for enablement, workshops, or deployments.
• Communicate customer feedback, feature requests, and product issues back to Product Management and Engineering teams.
• Provide ongoing technical guidance during and after deployment to ensure successful adoption.

Thought Leadership & Continuous Learning

• Maintain deep and current technical expertise across SolarWinds products and adjacent technologies.
• Present at partner events, trade shows, and regional forums.
• Share knowledge internally and mentor other team members when needed.

Required Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience in a pre‐sales, solutions engineering, or technical consulting role.
• Strong hands‐on knowledge of:
• IT infrastructure, networking, security, and applications
• Hybrid and cloud environments
• Experience with SolarWinds or similar Full‐Stack Observability / ITOM platforms.
• Excellent ability to communicate complex technical concepts to both technical and non‐technical audiences.
• Strong presentation, problem‐solving, and interpersonal skills.
• Experience with cloud and container platforms such as AWS, Azure, Kubernetes.
• Scripting or automation experience (PowerShell, Python, etc.) is a plus.
• Willingness to travel 25–50% as required.

Why Join SolarWinds

• Be part of a leading IT management and observability company with strong global market presence.
• Work closely with top-tier GSI partners and enterprise customers.
• Exposure to cutting‐edge observability, ITOM, and cloud technologies.
• Competitive compensation, benefits, and long‐term career growth.
• Collaborative, inclusive, and innovative culture.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice