Senior Solutions Engineer

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As Toast continues to grow, we are seeking an experienced Solutions Engineer to help us continue to grow into the Enterprise hospitality space.

A day in the life (Responsibilities)

As a Senior Solutions Engineer you will:

• Serve as a subject matter expert on Toast products, extensible tools, and integrated partners, clearly articulating their value within an enterprise technology stack.
• Act as a trusted partner to Enterprise Sales Representatives by leveraging product expertise to collaboratively identify solutions that meet prospect needs.
• Translate business goals into tailored solutions that align with customer requirements.
• Travel nationwide to present Toast solutions to key stakeholders, including executive teams at leading restaurant brands.
• Effectively demonstrate the value of a comprehensive solution to each buying persona involved in the decision-making process.
• Collaborate with the Toast product team to understand the roadmap and influence strategic product investments.
• Leverage restaurant industry experience to consult with prospects on how Toast can drive competitive performance.
• Work with the marketing team to plan and execute customer conferences and industry trade shows

What you'll need to thrive (Requirements)

• Hospitality, POS Knowledge or related industry experience required
• Experience with multi-location brands, enterprise/franchise IT systems, or complex organizational structures is highly desirable.
• Must be willing to travel 30% or more to support business needs.
• Requires strong presentation skills, including executive presence and the ability to articulate complex products and ideas with clarity.
• Highly collaborative, serving as a trusted partner to sales, onboarding, and product teams.
• Strong understanding of APIs; coding skills not required.
• Highly organized, with a proven ability to manage a multi-stage pipeline of high-touch deals while maintaining strong ownership and follow-through.
• Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
• Strong problem solving/troubleshooting skills

What will help you stand out (Nonessential Skills/Nice to Haves)

• Familiarity with Salesforce CRM.
• Experience with MEDDPICC or similar structured sales methodologies.
• Prior B2B sales experience within the upmarket restaurant, hospitality, or retail sectors.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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