Associate Director, Tech Business Operations

Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month.

Our subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While our brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech.

HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. By working with our Warsaw office, you will help shape scalable, data-driven products used across our markets, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh’s products, today and in the future.

About the role: What's in the Box

This role sits within the Product Portfolio Management team in HelloFresh’s IT & Tech organization (“HelloTech”), and is responsible for designing, automating, and governing processes such as IT Capitalization, delivery reporting, or R&D Tax Credit applications. You will dive deep into HelloTech's Portfolio and familiarize yourself with ongoing initiatives to bridge the gap between technical delivery (JIRA/GitHub) and reporting compliance (Capitalization/IP Remuneration), enabling them to track spend, manage headcount, and hit their budget plans.

At HelloTech, flexibility and cross-functional collaboration are core to how we work. While this role is aligned to a specific Alliance, strong candidates may also be considered for opportunities across different teams or projects.

What you’ll do: The Recipe

• Process Transformation: Lead the improvement and automation of workflows such as IT capitalization, R&D tax credit applications, and delivery reporting, moving from manual individual inputs to an automated, tool-driven, AI-supported process.
• Compliance & Audit Management: Serve as the primary point of contact for process audits, ensuring compliance and accurate documentation.
• Tooling & Automation: Develop and maintain automated workflows integrating JIRA, GitHub, and Workday to capture technical work metadata for financial reporting in our HelloTech organization.
• Project Leadership: Manage strategic projects to improve efficiency within HelloTech, such as improved Contractor Onboarding or the application of GenAI in reporting.
• Portfolio Reporting & Insights: Partner with Tribe Leads, Engineering, and Product Managers to gain insights and maintain and improve our reporting landscape for deliveries and key metrics.
• Leadership Meeting Preparation: Support with the preparation of (Senior) Leadership meetings and Demo Sessions.
• Budget & Headcount Operations: Support tech leaders in tracking spend vs. plan, flagging variances, and maintaining visibility into headcount, open roles, and contractor ratios.
• Operating Cadence Management: Support quarterly and annual planning rhythms — OKR cycles, QBRs, AOP inputs — ensuring leadership has what they need, when they need it.

What you’ll bring: The Ingredients

• Relevant Experience: 7+ years of experience in Consulting (internal or external), Project Management Office, Portfolio Management, or Strategic Initiatives teams.
• Technical Aptitude: You are proficient with JIRA and confident working alongside technical professionals.
• AI Native: You are excited to use GenAI as an enabler for automation and optimization, making processes and the organization as a whole more efficient.
• Business Partnership: Ability to operate as a trusted operational partner to senior leaders — translating financial and operational complexity into clear actions that help them hit their plans.
• Strategic Problem Solving: Proven experience in identifying and solving bottlenecks, not just solutioning.
• Analytical Rigor: Comfortable dealing with data and gathering insights.
• Process Design: Proven experience in designing complex, organization-wide reporting or governance frameworks.
• IT Capitalization: Familiarity with the IT capitalization process is a plus.
• Stakeholder Management: Ability to influence senior engineering leadership and align conflicting views between legal, finance, and technical teams.

Above all, we are looking for individuals who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What we offer: The Toppings

• Global collaboration at scale: Collaborate with experienced engineers and product partners across HelloTech’s international teams, in a culture of active knowledge sharing.
• Technology with real-world impact: Build and operate modern systems at global scale, supporting 6+ millions of customers and complex supply chain operations.
• Technical/Product/Design leadership: Drive best practices and influence architecture/design, quality, and ways of working in an autonomous, product-led setup.
• End-to-end development/delivery: Drive decisions from problem definition to production, improving systems and enabling long-term scalability.
• Access to workspace at Warsaw Centre Point. The hub offers modern facilities including showers, breakout zones, outdoor space, cycle parking, and refreshments (coffee, soft drinks, and fruit).

Are you the missing ingredient? If this sounds like a tasty opportunity, we’d be excited to hear from you. We aim to review your profile and respond within 5 business days.