Senior Technical Writer

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Job title: Senior Technical Content Designer /Technical Writer

Years of experience 4-6 Years relevant

Location-Gurugram (Hybrid)

Overview

We're looking for a senior technical content designer who will quickly understand technical concepts and systems and then write quality documentation that follows our style guidelines. You'll use standard technical writing principles to create clear, unambiguous user documentation in a friendly, conversational style.

You'll have a strong interest in content itself — how you write it, how you structure it — and how you deliver it. You'll be proactive and willing to share your ideas and play an active role in the wider team.

The primary focus for this role is to document our applications and software. As a senior technical content designer, you will also be responsible for helping to onboard, train, and support other content designers.

Responsibilities

• Write technical documentation for our software platform and applications.

• Collaborate with subject matter experts across our global organization to make sure that your documentation is comprehensive, accurate, and valuable. Attend meetings to gather requirements, ask questions, and occasionally be available to remote teams outside of your normal office hours to gather requirements and feedback.

• Work closely with other members of the technical content team to deliver content on time: we work as a team and help wherever we can.

• Work closely with other members of the technical content team to provide consistent style and tone across all content by reviewing each other's work.

• Plan and execute content, information requests, and tasks on time, and to the highest standards.

Required skills

• Bachelor's degree in English, Journalism, Communications, Technical Writing, or equivalent practical experience.

• You must have at least eight years of experience as a technical writer in a software environment.

• Fluent in English with a wide vocabulary and strong grammar.

• Comfortable working with complex systems.

Desired skills

• Experience working with enterprise business planning or financial data.

• AI working knowledge: practical experience using AI tools for documentation tasks such as researching, drafting, and editing.

• Experience as a team leader.

• Comfortable with the Agile development process, and knowledge of Confluence, Jira, and Git.

• Perceptive and empathetic.

• Organized and detail-oriented.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.