Associate Product Manager, Billing

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

We’re looking for an Associate Product Manager to help define and improve how our 100K+ self‑service customers purchase, upgrade, and expand on Klaviyo. You’ll learn to balance product strategy and hands-on execution, working closely with Customer Success, Engineering, Finance, IT, Pricing Strategy, RevOps, and Sales to ship changes that make it easier for customers to buy and realize value.

What You’ll Do:

• Support innovation in monetization capabilities
• Contribute to explorations of new pricing models and customer experiences, including experiments with new technologies (e.g., AI agents).
• Help validate ideas through customer interviews, data analysis, and lightweight experiments.
• Collaborate cross‑functionally to make changes real
• Work with Engineering, Finance, RevOps, and GTM to translate requirements into clear tickets, acceptance criteria, and launch plans.
• Assist in ensuring billing and pricing changes are accurate, compliant, and operationally scalable.
• Turn customer and stakeholder input into clear requirements
• Gather and organize feedback from Customer Success, Sales, Pricing Strategy, and other PMs.
• Help prioritize requirements and trade‑offs, turning them into well‑structured specs and project plans with guidance from senior PMs.
• Build a deep understanding of our customers and market
• Learn our customer segments, their needs, pain points, and preferences in the purchase journey.
• Contribute to basic market and competitive research to keep the team informed on industry trends in SaaS billing and monetization.

Who You Are:

• 3+ years of product management experience, ideally in billing
• Analytical and data-driven, with a proven ability to define KPIs and drive measurable outcomes
• Passionate about leveraging AI and automation to remove friction and anticipate customer needs.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• Exceptional communicator and collaborator across technical, design and strategic domains.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.